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Return Policy

Welcome to gladdween.com! We appreciate your support and would love to keep in touch with you to ensure you are having the best experience with us!


Cancellation
Contact us within 24 hours to cancel your order before it has been shipped. If the order has not been dispatched, we will cancel the order and make a refund.


Return & Exchange
All orders can be returned or exchanged within 30 days of the delivery date.Most items come with a 30-day return policy. If you are unsure of the return policy of a certain product, please contact us. Your item must be unusedand in the same condition that you received it.To complete your return, we require a receipt or proof of purchase. Please contact us for the return / exchange to get the approval.
All returned/exchanged items must be returned in a good condition, original labels are included in the original packaging. Your item must be unusedand in the same condition that you received it. It must also be in the original packaging. In other words, the product must be able to be re-sold as new.

Please contact our customer service representative at support@gladdween.com to request an exchange/return.
Please contact our customer service for the return address.
Only the address provided by the customer service is valid.

 


Shipping Charge
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. 


Refund
Refund shall be issued once we receive and confirm the return package. If your original payment method is a credit card, it will take longer may take 5-10 business day  to process the bank's refund. When your return processing is complete we will issue your refund back to your original payment method. You will be notified by email of the transaction. Once the refund has been issued it may take up to 2-3 business days to be effective. It depends on your bank or financial institution. It will take longer may take 5-10 business day  to process the bank's refund.



Contact Us
Please contact our customer service team if your require further instructions on how to return your item at support@gladdween.com.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

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